Returns & Exchanges

Due to the perishable nature of our bone broths and soups, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your items arrived damaged or didn't meet your expectations, please reach out within 30 days of purchase for a replacement or refund.

Return Process

• 1.
  Check Your Order

  Inspect your shipment upon arrival to ensure all cartons are sealed and free of damage during transit.

• 2.
  Contact Support

  Email our customer experience team with your order number and a brief description of the issue you encountered.

• 3.
  Provide Documentation

  Attach photos of any damaged packaging or product defects to help our team improve our shipping and quality control processes.

• 4.
  Resolution

  Once reviewed, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.