Frequently Asked Questions
Everything you need to know about our slow-simmered bone broths and soups.
What makes Kettle & Fire bone broth different from regular stock?
Unlike traditional stocks, our bone broth is slow-simmered for 20+ hours with organic vegetables and marrow bones from grass-fed and finished animals to extract maximum collagen and nutrients.
How long does the broth stay fresh after opening?
Once opened, our broth should be refrigerated and consumed within 7 to 10 days. Unopened cartons are shelf-stable for up to two years due to our unique vacuum-sealed packaging.
Is your packaging recyclable and BPA-free?
Yes, our Tetra Pak cartons are made from FSC-certified paperboard, are 100% recyclable in most communities, and are produced without the use of BPA.
Do you offer a subscription service?
We do! You can save up to 20% on every order by choosing a recurring subscription. You can skip, pause, or cancel your delivery at any time through your account dashboard.
What is your shipping policy for perishable items?
We ship nationwide across the United States. Orders typically process within 1-2 business days, and standard shipping usually takes 3-5 days to arrive at your door.
What is your return policy if I am not satisfied?
We stand by our products with a 30-day happiness guarantee. If you don't love the taste or quality, contact our support team for a full refund or replacement.